7f77 Casino – Privacy Policy

1. Who We Are

7f77 ("we", "us", "our") operates the online casino and sports betting platform accessible at 7f77.one. In the context of this Privacy Policy, 7f77 acts as the data controller responsible for the personal information you provide when registering, using, or interacting with the Platform. This Policy applies to all users of the 7f77 Platform, including players based in Pakistan and any other jurisdiction where access is permitted.

If you have questions about this Privacy Policy or your personal data, please contact the 7f77 support team via live chat. Our team is available 24/7 and responds within one hour during peak PKT hours.

2. Data We Collect

7f77 collects personal data in the following categories:

2.1 Account Registration Data

• Full legal name;
• Email address;
• Mobile number;
• Date of birth (for age verification);
• Country of residence;
• Account currency preference (PKR).

2.2 KYC Verification Data

• Computerised National Identity Card (CNIC) — front and back scan;
• Proof of payment method — JazzCash transaction record, Easypaisa receipt, HBL, UBL, Meezan Bank, or Bank Alfalah statement;
• Any additional identity or address verification documents requested during enhanced due diligence.

2.3 Transaction Data

• Deposit and withdrawal amounts, dates, and methods;
• Bonus claims, wagering activity, and game history;
• PKR balance movements and cashier interactions.

2.4 Technical & Usage Data

• IP address and device identifiers;
• Browser type, operating system, and screen resolution;
• Pages visited, session duration, and Platform navigation patterns;
• Login timestamps and session activity logs.

2.5 Communication Data

• Live chat transcripts and support ticket content;
• Email correspondence;
• Feedback and survey responses where provided voluntarily.

3. How We Use Your Data

7f77 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your 7f77 account;
• KYC and compliance: Verifying your identity, age, and payment method in accordance with applicable anti-money-laundering and responsible gaming obligations;
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT;
• Customer support: Responding to enquiries and resolving account, payment, and gameplay issues;
• Platform improvement: Analysing usage data to improve Platform performance, game catalogue curation, and user experience;
• Fraud prevention and security: Detecting and preventing fraudulent account activity, money laundering, and Terms violations;
• Marketing communications: Sending promotional emails and notifications about bonuses and offers, subject to your communication preferences;
• Responsible gaming: Monitoring account behaviour to identify potential problem gaming indicators and providing appropriate intervention tools.

4. Legal Basis for Processing

7f77 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you under the Platform Terms & Conditions, including account operations and payment processing;
• Legal obligation: Processing required to comply with KYC, AML, and responsible gaming regulatory requirements;
• Legitimate interests: Processing for fraud prevention, Platform security, and service improvement where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time.

5. Data Sharing

7f77 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.

We may share your personal data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency processing services for the purpose of executing your transactions;
• KYC and identity verification service providers: Third-party services that assist in verifying the authenticity of identity documents submitted during account verification;
• Game studios and content providers: Game providers such as Pragmatic Play, PG Soft, and Evolution receive anonymised session data necessary for game functionality and dispute resolution;
• Fraud prevention services: Third-party fraud detection platforms that assist in identifying suspicious account activity;
• Regulatory authorities: Where required by applicable law, court order, or regulatory mandate, 7f77 may disclose personal data to government or law enforcement bodies.

All third-party service providers engaged by 7f77 are contractually required to process personal data only for the purposes specified and to maintain appropriate security standards.

6. Data Retention

7f77 retains personal data for as long as your account remains active and for a defined period following account closure, as required by applicable anti-money-laundering and gaming regulatory obligations. As a general principle:

• Account and KYC data is retained for a minimum of five years following account closure to comply with AML record-keeping requirements;
• Transaction records are retained for a minimum of five years;
• Communication and support data is retained for two years from the date of the last interaction;
• Technical usage data is retained for 13 months from collection.

Once the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

7. Security Measures

7f77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of all personal and financial data at rest;
• Role-based access controls limiting internal data access to authorised personnel with a legitimate need;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication requirements for administrative system access.

You are responsible for maintaining the security of your own 7f77 login credentials. 7f77 will never ask for your password via email, live chat, or any other communication channel. If you believe your account has been compromised, contact our support team immediately.

8. Cookies

The 7f77 Platform uses cookies — small text files stored on your device — for the following purposes:

• Session cookies: Required to maintain your login state during a Platform session. These are deleted when you close your browser;
• Security cookies: Used to detect and prevent fraudulent login attempts and session hijacking;
• Performance cookies: Anonymised data used to understand how users navigate the Platform and identify areas for improvement;
• Preference cookies: Store your display and language preferences to personalise your Platform experience.

7f77 does not deploy third-party advertising or cross-site tracking cookies. You may configure your browser to refuse or delete cookies, though this may impair Platform functionality including the ability to maintain a logged-in session.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 7f77:

To exercise any of these rights, please contact the 7f77 support team via live chat. We will respond to all verifiable data rights requests within 30 days of receipt.

10. Children

The 7f77 Platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an Account has been registered by or on behalf of a person under 18, the Account will be immediately closed and all data associated with it will be deleted or retained only as required by applicable law. If you believe an underage individual has registered on the Platform, please notify our support team immediately.

11. International Transfers

As an online platform serving users in Pakistan and other jurisdictions, 7f77 may process and store personal data on servers located outside of Pakistan. Where personal data is transferred internationally, 7f77 ensures that appropriate safeguards are in place, including data processing agreements with relevant service providers, to ensure that your personal data receives a level of protection consistent with applicable data protection standards.

12. Changes to This Policy

7f77 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or by a notice displayed upon login. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following notification of changes constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 7f77 holds about you, please contact our support team:

• Live chat: Available 24/7 via the Platform
• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 1 hour during peak hours (PKT); data rights requests acknowledged within 5 business days